Results
Verified outcomes from Sunday Morning Resort
Operational efficiency and upsell impact across peak season.
Story
What changed after the first season
The outcomes guests feel and staff can measure.
The resort did not want a flashy rollout. They wanted fewer late-night calls, fewer paper forms, and faster check-in mornings.
After the first season, the numbers matched the intuition: most arrivals completed the flow before reaching the desk, and staff time went back to hospitality instead of data entry.
Less waiting
Guests move through check-in without a queue or a clipboard.
More time for staff
Night shift coverage happens without adding headcount.
Predictable revenue
Automated offers land at the right moment and convert.
Operational efficiency
Automated guest messaging reduced front desk interruptions during night shifts. The majority of arrivals completed the process before they reached the property.
- Self-service check-in completion before arrival
- Reduced after-hours call volume
- Faster responses for recurring questions
Revenue impact
Targeted offers helped capture more on-property spend before guests arrived. The upsell flow is aligned to stay dates and local demand peaks.
- Sauna and dining upsells
- Activity add-ons tied to arrival windows
- Automated reminders for premium services
Key metrics
Automation coverage
85%
Upsell revenue
EUR 12k
Avg response time
< 5 sec
Internal links
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