Operations

Automation flows that replace the night shift

A structured workflow for Lapland seasonality and compliance.

Story

How the resort runs while the lobby is quiet

Operations that keep guests moving without waking the desk.

The operational goal was simple: keep arrivals smooth even when the desk is dark. That meant pre-arrival tasks had to finish before the guest reached the door.

Butler AI handles the timing, nudges, and routing so the team can focus on exceptions instead of checking every form. It is quiet when it should be quiet, and fast when it needs to be fast.

Pre-arrival trigger

Mews confirms the booking, Butler AI starts the check-in and ID flow.

Guest completion

Forms and instructions are finished on mobile before arrival windows close.

Staff handoff

Only edge cases are routed to staff, with full context in the dashboard.

See the guest journey demo Explore more use cases

Pre-arrival workflow

Guests receive automated check-in links, ID requests, and arrival tips before landing in Pyha. The sequence is timed to catch them during travel and before they reach the resort.

Matkustajailmoitus collection
Arrival time confirmation
Smart lock instructions

In-stay automation

FAQs and upsell prompts are handled by Butler AI with live staff escalation. The same tone and rules apply across WhatsApp and web chat.

Instant responses in multiple languages
Escalation paths for exceptions
Timed upsell prompts

Staff control layer

Staff can step in at any point, review the full conversation, and close the loop with the guest. Nothing is hidden, and every action stays visible in the dashboard.